The entire rental property or any individual items or parts and or accessories can get damaged whilst in use or destroyed completely beyond repair. They could also be lost or regrettably stolen (theft), but either way, it means that your property will require either repairing or replacement of either the entire item, individual items or parts and or accessories of the rental property.
What is Rental Property?
The rental item(s) as described in the rental listing which can be a single item or a collection of items including any parts and or accessories that make up the listed rental property on the platform.
Who can submit a claim?
Only the Sharer who listed the rental property for rental can submit a claim for repair or replacement of the entire item, individual items or parts and or accessories of the rental property forming part of the rental transaction as a result of Damage, Loss or Theft.
When is it a claim?
There are 3 circumstances that may give rise to a claim for your rental property.
Damage, Loss or Theft of either the entire rental property, individual items or parts and or accessories of the rental property as listed on the platform that occurred during the Rental Period.
Where there is Damage to the entire rental property or any individual items or parts and or accessories, we will pay the repair costs to the damaged item(s) provided the total repair cost does not exceed 40% of the total value of the rental property as listed on the platform.
Should the repair costs exceed 40% we will replace either the entire rental property or any individual items or parts and or accessories of the rental property as listed on the platform up to a maximum of the total value of the rental property as listed on the platform.
Where the rental property has been lost, we will pay for the replacement of either the entire rental property or any individual items or parts and or accessories as listed on the platform up to a maximum of the total value of the rental property as listed on the platform.
Where there is Theft of the rental property, we will pay for the replacement of either the entire rental property or any individual items or parts and or accessories as listed on the platform up to a maximum of the total value of the rental property as listed on the platform.
Submitting a claim, can only be done by the sharer of the rental property, and this can be done within their details account page. The sharer should:
Note: any claim payment will be up to and shall not exceed the items replacement value noted on the Policy Schedule.
Claim Type | What to do | |
Damage (Repairable) | Within the RentMy claim registration page: | |
| Select the transaction that corresponds to the rental property and rental transaction. |
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| Select “Damaged (Repairable)” in the Claim Reason field drop box. |
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| Add additional brief commentary of the circumstance of the claim in the “Please provide details of your claim”. |
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| Upload photos or videos of the rental property, taken immediately before the rental period commences (and no more than 24 hours), to prove that the item was in the owner’s possession and its current physical condition. |
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| Upload photos or videos of the rental propery taken immediately after the rental period (and no more than 24 hours) to prove the Damage happened during the Rental Period. |
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| Upload a repair receipt or a repair estimate or a repair invoice | |
| Submit claim |
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Damage (Irreparable) | Within the RentMy claim registration page: | |
| Select the transaction that corresponds to the rental property and rental transaction. |
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| Select “Damaged (Irreparable)” in the Claim Reason field drop box. |
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| Add additional brief commentary of the circumstance of the claim in the “Please provide details of your claim”. |
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| Upload photos or videos of the rental property, taken immediately before the rental period commences (and no more than 24 hours), to prove that the item was in the owner’s possession and its current physical condition. |
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| Upload photos or videos of the rental property taken immediately after the rental period (and no more than 24 hours) to prove the Damage happened during the Rental Period. |
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| Upload an online image to replace the damaged item including its purchase price | |
| Submit claim |
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Loss | Within the RentMy claim registration page: | |
| Select the transaction that corresponds to the rental property and rental transaction. |
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| Select “Lost (Not Stolen)” in the Claim Reason field drop box. |
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| Add additional brief commentary of the circumstance of the claim in the “Please provide details of your claim”. |
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| Upload photos or videos of the rental property, taken immediately before the rental period commences (and no more than 24 hours), to prove that the item was in the owner’s possession. |
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| Upload an online image to replace the item including its price | |
| Submit claim |
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Once submitted, the owner will be sent a confirmation of receipt of the claim notification.
The renter will also receive a notification that a claim has been submitted by the owner for the specific rental transaction.
The claim will be validated for payment processing, or you may be asked for further information
Insurance for the sharing economy