This document sets out the terms of business between you and ProtectMy Limited (“we”, “us”, “our”) under which we will carry out our services to you. We have provided these terms to you on the basis that you are a ‘consumer’, and you are an individual who is acting for purposes that are outside of your trade or profession. If you think you may be wrongly classified, please contact us immediately by using one of the options detailed below.
Whilst we have tried to make this document as clear as possible, this is an important legal document and therefore please take care when reading it. If there is anything within this document that you do not understand then please contact us by using one of the methods below so that we can provide you with clarification.:
Post: ProtectMy, 8 South Street, Manningtree, Essex, CO11 1BB
Email: [email protected]
Phone: 01206 692497
You should read this term of business document in conjunction with your insurance policy documentation. From time to time, we may amend or supersede this document with a new term of business, which will be communicated to you by your chosen method of communication and considered as the new terms.
About Us
ProtectMy Limited is a Limited Company. Our registered address is C/O Mjb Avanti, Office 12 Epsilon House, West Road, Ipswich, Suffolk, England, IP3 9FJ, and our company number is: 15913947. ProtectMy is an Insurance Intermediary. Aa an insurance intermediary we work on your behalf between you and your insurer, to arrange and administer your insurance policy. We arrange for you to enter into a separate insurance contract with your insurer, please note we do not insure you.
ProtectMy Limited is an Appointed Representative of Innovative Risk Labs Limited (IRL). Innovative Risk Labs Limited is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number: 609155. ProtectMy firm reference number is 1018860, our permitted business is arranging general insurance contracts. Details can be checked on the FCA register by visiting https://register.fca.org.uk/s/ or by contacting the FCA on 0800 111 6768.
Insurers
We only offer one product from one insurer. The details of our insurer are below:
This policy is underwritten by Bspoke Underwriting Ltd on behalf of Watford Insurance Company Europe Ltd. Bspoke Underwriting Ltd are authorised and regulated by the Financial Conduct Authority. Firm Reference No. 310101.
Watford Insurance Company Europe Limited is authorised and regulated by the Gibraltar Financial Services Commission under incorporation number 112869. This can be checked by visiting the Gibraltar FSC website at https://www.fsc.gi/. As an insurance company authorised in Gibraltar, Watford Insurance Company Europe Limited is permitted under the Financial Services and Markets Act 2000 (Gibraltar) Order 2001 to conduct business in the United Kingdom under FCA reference 714197. You can check this by visiting the Financial Services Register on the FCA website at https://register.fca.org.uk.
If, in the future, we change insurers to underwrite your insurance policy, we will inform you of this. We will provide details of the new insurer which, from the date you have been informed of the change, will be an insurer under these terms.
Your Demands and Needs
Based upon the information which you provide to us on our website, we will offer the product that matches your stated insurance demands and needs. We will provide you with appropriate information so you can make an informed decision about your insurance.
Where we are unable to meet your ‘demands and needs’, we will explain the differences in the product or service we can offer you, including the costs, risks and benefits attached to each option, and will aim to provide you with enough information so you can make an informed decision about your insurance. We will explain the main features of the products and services we offer you including details of the insurer, main details and benefits of cover, any unusual restrictions or exclusions, any significant conditions or obligations which you must meet and the period of cover.
We do not provide any advice or a recommendation to you in relation to our insurance product and service, we will just provide you with information, you will then need to make your own choice about how to proceed.
Treating Customers Fairly
We always aim to treat you fairly. We aim to do this by:
Your Obligations
You have a duty to take reasonable care in answering all our and the insurers’ questions honestly and to the best of your knowledge and to not make a misrepresentation to the insurer. This means that all the answers you give and comments you make as part of your insurance application, and when an amendment to your insurance policy is required, should be honest and accurate. If you deliberately or carelessly misinform the insurers, this could result in your insurers imposing different terms on your insurance policy, charging you a higher premium, cancelling your insurance policy or, in some circumstances, voiding your insurance policy altogether (which means treating your insurance policy as if it never existed - meaning that any claims made would not be paid).
This duty exists whilst we arrange your insurance policy, and any time that it is varied. Your insurance policy documentation may also provide that your duty continues for the duration of the insurance policy. When we make your insurance documentation available to you, it is your responsibility to check and confirm all the information contained within them is correct. Please pay particular attention to the declaration(s) you make, the insurance policy limits and levels of cover. If you become aware that any information provided to us is incorrect or incomplete, please contact us immediately by using one of the options detailed above. You must also promptly notify us of any changes to your circumstances. You are responsible for paying all premiums when requested.
Insurance for the sharing economy